Privacy Policy

Sidra Naturals

Effective Date: 18/12/2025

Sidra Naturals (“we”, “our”, “us”) is operated by ASHI CREATIONS, an individual / sole proprietorship registered in India. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sidranaturals.in or make a purchase from us.

1. Business Information

Business Name: Sidra Naturals
Operated by: ASHI CREATIONS
GSTIN: 33GKCPM5830E1ZD
Address:
3/13, South Vellalar Street,
Papanasam Taluk, Pasupathikoil,
Thanjavur, Tamil Nadu – 614206, India

Contact Email: support@sidranaturals.in

2. Information We Collect

When you visit or place an order on our website, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details and purchase history

  • Payment information (processed securely via third-party payment gateways)

👉 Note: We do not store or process your debit/credit card or UPI details directly.

3. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery through logistics partners

  • Communicate order confirmations, updates, and support messages

  • Respond to customer inquiries and support requests

  • Improve our website, products, and customer experience

  • Send promotional messages or advertisements (only where permitted)

4. Payments

All payments on Sidra Naturals are securely processed through Razorpay.
We do not have access to or store your complete payment details.

Please refer to Razorpay’s privacy policy for more information on their data handling practices.

5. Shipping & Third-Party Sharing

To fulfill your orders, we may share limited personal information (such as name, phone number, and address) with trusted third-party service providers, including:

  • India Post (shipping and delivery)

We only share information that is strictly necessary to complete your order.

6. Marketing & Advertising

We may use your information to show relevant advertisements and promotions through platforms such as:

  • Meta (Facebook & Instagram)

  • YouTube

  • Other digital advertising platforms

These platforms may use cookies or tracking technologies to display ads based on user behavior. You can manage or opt out of personalized ads through your respective platform settings.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Ensure proper website functionality

  • Analyze traffic and user behavior

  • Improve website performance

  • Support advertising and marketing efforts

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Customer Accounts

Customers can:

  • Checkout as a guest, or

  • Create an account for faster future checkouts

You are responsible for maintaining the confidentiality of your account credentials.

9. Children’s Privacy

Our products are suitable for babies above 6+ months; however, we do not knowingly collect personal data from children under the age of 18.

All purchases must be made by a parent, guardian, or adult.

10. Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. While no online platform is 100% secure, we strive to use commercially acceptable means to safeguard your information.

11. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data (subject to legal and business requirements)

To exercise these rights, please contact us at support@sidranaturals.in.

12. Legal Compliance (India)

This Privacy Policy is governed by and complies with applicable Indian laws, including:

  • Information Technology Act, 2000

  • Digital Personal Data Protection (DPDP) Act, 2023

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 support@sidranaturals.in